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Innovation
Big Data

DAILY COVER

Meet The AI Designed To Help Humans, Not Replace Them

Sapoznik remembers just such a scene while shadowing a call-center agent at a “very large” company (he won’t name names), watching the worker navigate a “Frankenstack” patchwork of software, entering a caller’s information into six different billing systems before locating it.

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Jul 14, 2020

Meet The AI Designed To Help Humans, Not Replace Them

Sapoznik remembers just such a scene while shadowing a call-center agent at a “very large” company (he won’t name names), watching the worker navigate a “Frankenstack” patchwork of software, entering a caller’s information into six different billing systems before locating it.